The Context Machine

Another recent conflict has emerged for Virgin Media, a result of failing procedures. The internal conflict remains incomprehensible, as Virgin Media consists to research the specifics of the incident. The business’s internal inquiry questions the cause of the recent loss of important personal information, releasing private subscriber details, including bank information and contact info. Such an incident places subscribers in jeopardy, opening them up to criminals for easy identity theft.

The incident involved the misplacement of a CD-Rom; one which contained loads of intimate subscriber information. The accident jeopardizes over 3,000 Virgin Media customers including broadband customers, releasing unencrypted information to the public, a mistake which was completely unprecedented.

According top Virgin Media policy, sensitive data collection should be stored solely on secure servers, such as the frequently used FTP networks. While Virgin Media maintains the argument that the incident was allegedly isolated, subscribers who will experience information release were all contracted at the Carphone Warehouse. These customers were contacted immediately, individually informed of the error performed by Virgin Media’s operational facilities. It is uncertain of how the company will completely resolve this service breakdown. The staff involved in the situation will be placed under questioning regarding the leak in policy. Those customers who were involved the information leak will be provided with complete fraud protection insurance, protecting their bank details and other sensitive information.